Packaging Guide

Introduction We pride ourselves on the dedication of our people to deliver high quality services for customers across the country, whether you need to send a parcel to an international destination, or in the UK. We understand the importance of each parcel and we endeavor to ensure that each and every parcel will arrive on time and in the same condition as dispatched. Due to the scale of our operation, most of which is automated, it is very important to ensure that your items are packaged correctly and in accordance with our guidelines. Contents General advice • Check that we can accept your parcel • Wrapping • Parcel dimensions Internal packaging • Recommended materials to use for internal packaging External packaging • Recommended materials to use for external packaging Sealing and labelling • How to seal a parcel correctly • Information on labelling a parcel Packaging advice for specific items • Batteries • Bicycles • Books • Car doors/bonnets/bumpers/body panels • Car wheels • China/Ceramic items • Computers • Electrical/Electronic Items • Engine parts • Exhausts • Leaflets and documentation • Liquids and powders • Live creatures which are accepted on our services • Musical Instruments – and specific information regarding guitars • Nuts, bolts, screws, nails, small machine parts • Paper and card items • Perishable and frozen food • Pictures within frames • Thick viscous liquids (e.g. grease) • Tyres • Vinyl records PW1314/12EL Effective from April 2013 2 General advice We know how important it is that your parcel arrives safely and undamaged. Packaging items carefully gets them off to a good start. These reminders may help you: Please check that we can accept your parcel Prohibitions or restrictions may apply to your goods, please see parcelforce.com/retailprohibitions for full details. In addition, for export parcels it is your responsibility to ensure that goods you are sending are not prohibited by governmental or customs legislation in the country of delivery. Ignoring them can lead to delays, accidents or damage to other parcels.